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Guide

Uninstall an app

You no longer need an app and want to know what happens to its data.

3 min readUpdated Oct 30, 2026As Markdown
For
the Owner
Prerequisite
an installed app
Where in the portal
Apps › My apps › app › Settings › Remove app
On this page

Uninstalling removes an app and its widgets from every scene. Before you confirm, the portal shows which scenes are affected. The app's own data stays, so a new installation picks up where you left off, unless you delete it for good.

Steps

Uninstall the app

  1. Open the app's page, switch to Settings, and click Uninstall app under Remove app.
  2. Check the dialog. It lists the scenes whose widgets disappear and says what happens to the app's data. For a booked add-on, it also says when the booking ends.
  3. Click Uninstall. The portal reports App uninstalled.

Delete the app's data for good

The data of an uninstalled app stays for a new installation. If you no longer need it:

  1. Open the app's listing under Apps › Discover apps. After uninstalling, the portal takes you there.
  2. Under Your data for this app, click Delete app data for good.
  3. Check what is deleted and click Schedule deletion.

The data is deleted 30 days later. Until then, Cancel deletion brings it back, and installing the app again also cancels the deletion.

What stays and what goes

What After uninstalling
The app's widgets in scenes Removed. The scenes themselves stay.
The app's app contents in the library Stay, with the notice App not installed. They don't play on displays until you install the app again. The dialog doesn't list them.
The app's data, such as menus or duty rosters Kept, until you schedule the deletion
A booked add-on Runs until the end of the period, without a refund for the rest
What OneDrive or Video wall unlock Stays. Imported files and existing video walls remain, but you can't add new ones.

Check the result

The app is gone from My apps, and its widgets are missing from the scene editor palette.

If something goes wrong

Symptom Cause Solution
Uninstall app is grayed out Only the Owner may uninstall. Ask the Owner.
“The impact could not be determined.” The list of affected scenes couldn't be loaded, so Uninstall stays locked. Close the dialog, reload the page, and try again.
A scene shows an empty space A widget of the app was there. Fill the space in the scene editor and publish the scene.
Your data for this app is missing The app keeps no data, or its data areas are empty. Nothing to do.
3 min readUpdated Oct 30, 2026As Markdown

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