Billing

Two pages worth reading before your first order: what the amount consists of and how the page is laid out.

• Packages, trial, and what you pay forYou want to know what you pay for and what an additional display, a video wall, or an app costs extra.Reference4 min
• Read the billing pageYou are looking for a date, an amount, or a status word and want to know on which tile or tab it appears.Reference7 min

The four ways in which money and the contract get moving: payment way, invoice data, scope, and devices.

• Add a payment methodNo payment method is on file yet, or a card is expiring and should be replaced.Guide5 min
• Invoice profile, VAT ID, and taxYour address changes, a document should go to another address, or you order from another EU country.Guide4 min
• Change your contract: displays, package, add-onsYou need one more display, a different package, a video wall, or an app — or want to reduce the scope.Guide6 min
• Order or reserve a playerA new display lacks the playback device, and you want to buy one or reserve one.Guide3 min

What comes after the order: documents for accounting, the deadlines for open payments, the end of the contract, and the cases where something gets stuck.

• Invoices, credit notes, and documentsAccounting needs a document as a PDF or e-invoice, or an open invoice should be paid by transfer.Guide5 min
• Payment reminders, overdue notices, freezing, suspensionA warning about an open payment appears above the page, and you want to know the deadlines and consequences.Reference5 min
• Cancel the contract or delete the organizationYou want to end the contract at the end of the paid period or dissolve the organization along with all data.Guide4 min