Help and troubleshooting

Where to begin when you don't know the cause yet, and short answers to common questions.

• Troubleshooting: where to startSomething is wrong, and you want to find the right page by what you see.Troubleshooting3 min
• Frequently asked questionsYou have a quick question about displays, content, the team, or the contract.Reference6 min

When a display stays black, goes offline, or doesn't play as it should.

• The display is black or shows no pictureA display stays black or shows nothing you recognize.Troubleshooting4 min
• A display shows Offline or DelayedThe portal reports a display as offline, or it shows a fault message.Troubleshooting3 min
• The TV switches off, or the picture is cut offThe TV switches itself off, shows its own menus, or crops the picture.Troubleshooting3 min
• A video stutters or doesn't playA video stutters, stays black, ends too early, or has no sound.Troubleshooting3 min
• Pairing doesn't workThe TV shows no code, or the portal doesn't accept it.Troubleshooting3 min

When something you made doesn't appear, or an app doesn't do what it should.

• Content doesn't appear or is out of dateNew content doesn't reach the display, or old content stays.Troubleshooting6 min
• When an app doesn’t workA widget can't be placed, stays empty, or an app shows a status.Troubleshooting4 min

When sign-in, permissions, payments, or numbers cause trouble.

• Sign-in, password, and accessYou can't sign in, or an invitation or code doesn't work.Troubleshooting10 min
• No access, a grayed-out button, a locked areaA button can't be pressed, or an area is missing from the sidebar.Troubleshooting7 min
• When a payment or order gets stuckA payment fails, an order doesn't go through, or a function shows a lock.Troubleshooting8 min
• When analytics numbers are missing or look wrongAnalytics shows nothing, or a number doesn't look right.Troubleshooting5 min

What the portal's notices mean, what changed recently, and how to reach us.

• Messages and banners in the portalA colored band, a notice, or a whole page appears, and you want to know what it means.Reference10 min
• What’s newSomething works differently than yesterday, and you want to know what changed.Reference59 min
• Support: where to turn and what to sendYou can't get further on your own and want to contact us.Reference5 min