# Help and troubleshooting

Find the cause of a problem by symptom or by platform, look up a message, or contact us.

> **Type:** area
> **For:** anyone who sees a problem or a message and wants to fix it

![The user card menu with the Help entry open: Help for this area, Open docs, and Start tour, next to it the home page of the demo organization](/help/bilder/c6806c28-overview.png)

*You open this menu on every page through your user card at the bottom left of the sidebar. **Help for this area** opens the docs for the area you are in.*

## Start here

Where to begin when you don't know the cause yet, and short answers to common questions.

| Page | When you need it |
|---|---|
| [Troubleshooting: where to start](/help/troubleshooting) | Something is wrong, and you want to find the right page by what you see. |
| [Frequently asked questions](/help/faq) | You have a quick question about displays, content, the team, or the contract. |

## Displays and devices

When a display stays black, goes offline, or doesn't play as it should.

| Page | When you need it |
|---|---|
| [The display is black or shows no picture](/help/black-screen) | A display stays black or shows nothing you recognize. |
| [A display shows Offline or Delayed](/help/display-offline) | The portal reports a display as offline, or it shows a fault message. |
| [The TV switches off, or the picture is cut off](/help/tv-turns-off) | The TV switches itself off, shows its own menus, or crops the picture. |
| [A video stutters or doesn't play](/help/video-playback) | A video stutters, stays black, ends too early, or has no sound. |
| [Pairing doesn't work](/help/pairing-troubleshooting) | The TV shows no code, or the portal doesn't accept it. |

## Content and apps

When something you made doesn't appear, or an app doesn't do what it should.

| Page | When you need it |
|---|---|
| [Content doesn't appear or is out of date](/help/content-troubleshooting) | New content doesn't reach the display, or old content stays. |
| [When an app doesn’t work](/help/apps-troubleshooting) | A widget can't be placed, stays empty, or an app shows a status. |

## Account, billing, and analytics

When sign-in, permissions, payments, or numbers cause trouble.

| Page | When you need it |
|---|---|
| [Sign-in, password, and access](/help/sign-in-troubleshooting) | You can't sign in, or an invitation or code doesn't work. |
| [No access, a grayed-out button, a locked area](/help/access-troubleshooting) | A button can't be pressed, or an area is missing from the sidebar. |
| [When a payment or order gets stuck](/help/billing-troubleshooting) | A payment fails, an order doesn't go through, or a function shows a lock. |
| [When analytics numbers are missing or look wrong](/help/analytics-troubleshooting) | Analytics shows nothing, or a number doesn't look right. |

## Messages and support

What the portal's notices mean, what changed recently, and how to reach us.

| Page | When you need it |
|---|---|
| [Messages and banners in the portal](/help/messages-and-banners) | A colored band, a notice, or a whole page appears, and you want to know what it means. |
| [What’s new](/help/whats-new) | Something works differently than yesterday, and you want to know what changed. |
| [Support: where to turn and what to send](/help/support) | You can't get further on your own and want to contact us. |