When an app doesn’t work
A widget can't be placed, stays empty, or an app shows a status.
- For
- anyone who installs, uses, or looks after apps. Many solutions need the Owner.
- Prerequisite
- access to Apps
- Where in the portal
- Apps › My apps › Needs attention
On this page
Most app problems come from three things: an update waits for a decision, your package no longer includes the app, or its setup isn't finished. The Needs attention filter in My apps shows every app where something is open.
A widget can't be placed, or a scene doesn't play
| Symptom | Cause | Solution |
|---|---|---|
| The app's tile in the scene editor shows Update waiting | An update waits for a decision. Scenes that use the app keep running. | Click the tile and decide, see When an app update is waiting for your decision. |
| The app shows Not in your package | Your package no longer includes the app, or its booking ended. Settings and data stay. | Click View packages. A larger package or a new booking unlocks it at once. |
| A scene shows Blocked | The scene uses an app your package doesn't include. It drops out of programs and playlists. | Click Remove app from scene and publish, or change your package. |
| A widget shows no data | The app's setup isn't finished, such as a missing location or menu. For Posts, Table, Reviews, Dashboard, and Warning, a data source is missing or delivers nothing. | Complete the open steps under Setup on the app's Overview tab, see Look after installed apps. You check a data source under Data sources, see Data sources: options, intervals, and states. |
| An app content in the library shows App not installed | The app was uninstalled. The content stays, and the display skips it. | Install the app again, see Install or book an app. The content then runs again by itself. |
| An app content in the library shows Widget not available | The app no longer knows this widget. | Create a new app content from the app's current widgets, see Create, configure, and maintain app contents. |
| Not everything runs on this display | The app doesn't support the device type of this display. | Check Runs on in the app's listing, and assign this display content without the app. |
| The palette says No apps installed | No app with widgets is installed. | Click Discover apps, see Find the right app. |
Installing doesn't work
| Symptom | Cause | Solution |
|---|---|---|
| Ask the owners to install instead of Install | Only the Owner may install. | Send the request, see Install or book an app. |
| “This app is only included from a larger package.” | Your package doesn't include the app. | Click View packages. |
| “This app is paid and must be booked first.” | The app is an add-on. | Click Book and install. |
| “No further apps can be installed at the moment.” | No further app fits in. | Uninstall an app you don't use. The Not in scenes filter finds one. |
| “The permissions of the app have changed. Please reload the page.” | The app changed while the dialog was open. | Reload the page and check the permissions again. |
| “We have switched the app off for the time being.” | The app is paused for everyone. Settings and data stay. | Wait. The app comes back with its data. |
Messages on the app's page
| Symptom | Cause | Solution |
|---|---|---|
| “The interface of this app could not be loaded.” | The data area couldn't be opened. | Reload the page. If it persists, contact us. |
| “This app provides no interface for this data area.” | The app maintains this data itself. | Nothing to do. |
| “Installation failed” or “Uninstall failed” | The action didn't reach us. | Try again. If it persists, contact us. |
| A button is grayed out | Your role doesn't allow it. Installing, updating, and removing apps is up to the Owner. | See No access, a grayed-out button, a locked area. |
Problems with a single app, such as the news or the pharmacy duty, are on that app's page.
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