Install or book an app
You have found an app and want to use it, or ask the Owner to install it.
- For
- the Owner. Managers ask the Owner instead, members can only browse.
- Prerequisite
- your package includes the app, or you book it as an add-on
- Where in the portal
- Apps › Discover apps › app › Install
On this page
Installing an app takes a minute: open its listing, check what it does with your data, agree, and its widgets appear in the scene editor. A paid add-on is booked first. If you aren't the Owner, you ask the Owner with one click.
Steps
Install an app
- Open the app's listing and click Install.
- In the dialog, check Data & access. Expand Roles & permissions to see who on your team may use the app.
- If the app comes with terms, read the Important note. The app's full terms opens the full text in a new tab.
- Tick the checkbox to agree, and click Install.
Book a paid app
For an Add-on, the button says Book and install and leads to the Order page. After Order accepted., click Install now to return to the app and finish the installation as above. An add-on is billed pro rata for the rest of the current period, then monthly, and you can cancel at the end of any month. More in Change your contract: displays, package, add-ons.
Ask the Owner to install an app
As a manager, you see Ask the owners to install instead of Install.
- Click Ask the owners to install.
- Under A sentence for the owners, say what you need the app for. This is optional, with up to 280 characters.
- Click Send request.
Every Owner receives the request under Notifications and by email. The same request goes out at most once in seven days.
Check the result
The portal reports App installed and opens the app's page. Its widgets are in the scene editor palette, under the same category as in the store. In My apps, the app shows Ready until a scene uses it.
If something goes wrong
| Symptom | Cause | Solution |
|---|---|---|
| Install stays gray in the dialog | The checkbox isn't ticked. | Tick the checkbox. |
| Ask the owners to install instead of Install | Only the Owner may install. | Send the request, or talk to the Owner. |
| “Your role cannot install apps or ask the owners to do so.” | Your role may neither install nor ask. | Talk to the Owner. |
| “This app is only included from a larger package.” | Your package doesn't include the app. | Click View packages. |
| “The permissions of the app have changed. Please reload the page.” | The app changed while the dialog was open. | Reload the page and check the dialog again. |
More messages and their solutions are in When an app doesn’t work.
Related
Was this helpful?