Sign in to the portal
Sign in with a password, a link by email, or your company account, and what to do if it doesn't work.
- For
- everyone with an account, whether you registered, were invited, or use a company account
- Prerequisite
- your email address and access to your inbox
- Where in the portal
- the sign-in page
On this page
Enter your email address, and the portal offers the ways to sign in that are set up for you: a password, a sign-in link by email, or your company account.
Steps
- On the sign-in page, enter your Email and click Continue.
- Enter your Password and click Sign in. If you mistyped the address, click Change.
- If two-factor confirmation is on for your account, enter the six-digit code from your authenticator app and click Confirm. No phone at hand? Click Use a recovery code.
- If your email address belongs to more than one organization, choose one under Where would you like to work?.
Instead of a password, you can use one of these:
- A sign-in link. Click Email me a sign-in link. The link in the email works once and is valid for 15 minutes. If your email program changes links, paste the code from the email under If the link does not work instead.
- Your company account. If your business uses single sign-on, click Sign in with company account to sign in with your provider. If your organization requires it, this is the only way in.
- Google or Apple. If the sign-in page shows Continue with Google or Continue with Apple, either one signs you in when that account uses the same confirmed email address.
Invited by a colleague? Open the link in your invitation email, enter a Display name and a password, and click Create account and sign in.
Check the result
You see the Dashboard. Your user card at the bottom left of the sidebar shows your name, and its menu has Sign out.
If something goes wrong
| Symptom | Cause | Solution |
|---|---|---|
| “Email or password is incorrect.” | The address or the password has a typo. | Enter both again. If you have forgotten your password, click Forgot your password? and then Request link. |
| “Too many attempts — please wait a moment.” | Several failed attempts in a short time. | Wait a few minutes, then try again. |
| “This magic link is invalid, expired, or has already been used.” | The 15 minutes are over, or you already used the link. | Click Request a new link. |
| “This organization only allows sign-in through the company account.” | Your organization requires company sign-in. | Click Sign in with company account. |
| No account found | No account exists for this address. | Check the address. If you were invited, use the link in your invitation email. |
| “This invitation is invalid or has expired.” | Invitations expire after a while and can be withdrawn. | Ask the person who invited you for a new invitation. |
For other messages about sign-in and access, see Sign-in, password, and access.
Related
- Change or reset your password: choose a new password at any time.
- Set up company sign-in (SSO): let your team sign in with their company accounts.
- Create your account: register a business that isn't on Szenera yet.
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