# Sign in to the portal

Enter your email address, and the portal offers the ways to sign in that are set up for you: a password, a sign-in link by email, or your company account.

> **Type:** guide
> **For:** everyone with an account, whether you registered, were invited, or use a company account
> **Prerequisite:** your email address and access to your inbox
> **Where in the portal:** the sign-in page

## Steps

1. On the sign-in page, enter your **Email** and click **Continue**.
2. Enter your **Password** and click **Sign in**. If you mistyped the address, click **Change**.
3. If two-factor confirmation is on for your account, enter the six-digit code from your authenticator app and click **Confirm**. No phone at hand? Click **Use a recovery code**.
4. If your email address belongs to more than one organization, choose one under **Where would you like to work?**.

Instead of a password, you can use one of these:

- **A sign-in link.** Click **Email me a sign-in link**. The link in the email works once and is valid for 15 minutes. If your email program changes links, paste the code from the email under **If the link does not work** instead.
- **Your company account.** If your business uses single sign-on, click **Sign in with company account** to sign in with your provider. If your organization requires it, this is the only way in.
- **Google or Apple.** If the sign-in page shows **Continue with Google** or **Continue with Apple**, either one signs you in when that account uses the same confirmed email address.

Invited by a colleague? Open the link in your invitation email, enter a **Display name** and a password, and click **Create account and sign in**.

## Check the result

You see the **Dashboard**. Your user card at the bottom left of the sidebar shows your name, and its menu has **Sign out**.

## If something goes wrong

| Symptom | Cause | Solution |
|---|---|---|
| “Email or password is incorrect.” | The address or the password has a typo. | Enter both again. If you have forgotten your password, click **Forgot your password?** and then **Request link**. |
| “Too many attempts — please wait a moment.” | Several failed attempts in a short time. | Wait a few minutes, then try again. |
| “This magic link is invalid, expired, or has already been used.” | The 15 minutes are over, or you already used the link. | Click **Request a new link**. |
| “This organization only allows sign-in through the company account.” | Your organization requires company sign-in. | Click **Sign in with company account**. |
| **No account found** | No account exists for this address. | Check the address. If you were invited, use the link in your invitation email. |
| “This invitation is invalid or has expired.” | Invitations expire after a while and can be withdrawn. | Ask the person who invited you for a new invitation. |

For other messages about sign-in and access, see [Sign-in, password, and access](/help/sign-in-troubleshooting).

## Related

- [Change or reset your password](/organization/password): choose a new password at any time.
- [Set up company sign-in (SSO)](/organization/set-up-company-sign-in): let your team sign in with their company accounts.
- [Create your account](/getting-started/register-organization): register a business that isn't on Szenera yet.