# Show content at specific times

A program entry shows other content than the base program during a time window, such as a lunch menu on weekdays from 11:30 to 14:00 or a holiday notice on a single day. You create it in the weekly plan of a program.

> **Type:** guide
> **For:** anyone who plans exceptions to the normal program
> **Prerequisite:** the Owner or Manager role, a program, and the content that should run
> **Where in the portal:** **Programs** › program › **Weekly plan**

## Steps

### Create a program entry

1. Open the program and drag across the weekly plan from the start to the end of the time you want. You can also click **Program entry** above the weekly plan.
2. In **Create program entry**, click **Change** under **Content** and choose a scene, a playlist, a media file, or **Off air**.
3. Under **Time**, check **From — to**. Times snap to 15 minutes. **All day (24 h)** covers the whole day.
4. Under **Repeat**, switch on the days, or use a **Quick pick:** **Daily**, **Weekdays**, **Weekend**, or **One-off only** with a **Date of the appointment**.
5. If you like, enter a **Label (optional)**. Without one, the weekly plan shows the name of the content.
6. Click **Save**. The portal confirms with **Program entry saved**.

![The Create program entry dialog with the question “What should run when?”: the Content section with the Change button (1), the Time section with From — to and All day (24 h) (2), the note with a moon icon “The window ends on the following day.” (3), the footnote with the time zone (4), and the Repeat section with day switches and quick pick (5)](/programs/bilder/30d547fe-program-entry-dialog.png)

You can also start from the content: **Schedule** in the menu of a scene, or **Add to program** in a playlist. Choose a program, and the dialog opens with the content already selected.

### Change, pause, or delete

- To change an entry, click its block in the weekly plan or its row in the list.
- To skip an entry for a while without losing it, switch on **Do not play for now**, or use the switch at the end of its row. It then shows **Paused** and doesn't run.
- To delete an entry, open it, click **Delete program entry**, and confirm with **Delete permanently**.

![The program entry list in the sidebar of the program editor: a row with preview, label, and the short form of the repeat (1), the switch at the end of the row (2), and the row of a paused entry with the Paused badge (3)](/programs/bilder/db79dd6b-program-entry-list-paused.png)

> **Tip:** For a single day, such as a holiday, create a **One-off only** entry instead of changing the weekly one. It wins on its own, and there is nothing to undo the next day.

## Windows past midnight

If the end is before the start, such as 22:00 to 06:00, the window runs into the next day, and the dialog says **The window ends on the following day.** The start day counts: "Friday, 22:00 to 06:00" runs from Friday night into Saturday morning. The weekly plan shows it in two pieces, one on each day.

![A program entry from 22:00 to 06:00 in the weekly plan, split into two slices at the day boundary: the slice 22:00–24:00 on the start day Wednesday (1) and the slice 00:00–06:00 on the following day Thursday (2), the hour axis on the left, the weekdays at the top](/programs/bilder/57c797db-window-over-midnight.png)

## Time zones

All times in a program use your organization's time zone. The dialog names it, for example **All times in Europe/Berlin.** It is set under **Settings** › **Company details** › **Default time zone**. A display in another time zone switches at the organization's time, not at its local time. Each display also needs a correct clock. If its clock is off, the portal reports **Clock out of sync**, and the display switches at the wrong moment.

## Good to know

- Program entries may overlap. A one-off entry beats a recurring one, and a shorter window beats a longer one, see [How does a display decide what to play?](/programs/about-programs).
- A program holds up to 200 program entries.
- An entry with a monthly repeat or several windows shows **This program entry has special times**. You can safely change its content, label, and pause. Changing **Time** or **Repeat** replaces the special times.
- An entry takes effect only once the program is assigned to a display.

## Check the result

The entry appears as a colored block in the weekly plan and as a row in the list. While it runs, **On now** names it, and **Open entry** jumps to it.

## If something goes wrong

| Symptom | Cause | Solution |
|---|---|---|
| **Please pick at least one weekday.** | A weekly entry has no day. | Switch on at least one day, or choose **One-off only**. |
| **Please pick a date.** | **One-off only** has no date. | Set the **Date of the appointment**. |
| **These details could not be saved. Please check the time and the repeat.** | The time and repeat don't fit together. | Check both. For a whole day, use **All day (24 h)**. |
| **This program already has the maximum number of program entries.** | The program has 200 entries. | Delete entries you no longer need, or split the program in two. |
| The entry doesn't show on the display | It is paused, another entry wins, an override is running, or the program isn't assigned. | See [Content doesn't appear or is out of date](/help/content-troubleshooting). |
| The display switches an hour early or late | It is in another time zone, or its clock is off. | Plan in the organization's time zone, and check for **Clock out of sync**. |

## Related

- [How does a display decide what to play?](/programs/about-programs)
- [Read the weekly plan](/programs/read-weekly-plan)
- [Schedule off-air time](/programs/schedule-off-air)