# Notifications: inbox and delivery channels

The **Notifications** entry in the sidebar collects your messages from the portal. For each area, you choose whether we also email you, right away or as a daily or weekly summary.

> **Type:** guide
> **For:** anyone with an account in the portal
> **Prerequisite:** none
> **Where in the portal:** **Notifications** in the sidebar and **Settings › My account › Notifications**

Every account has its own inbox. The **Notifications** entry carries a red counter with the number of unread messages. On a phone, it sits in the **More** drawer.

## Steps

### Read the inbox

1. Click **Notifications** in the sidebar. The page shows all your messages.
2. Choose a folder on the left (**Inbox**, **Unread**, or **Done**) or a single area under **Areas**. On a phone, folders and areas form a row you can swipe above the list.
3. The list is grouped by **Today**, **Yesterday**, and **This week**. Everything older than a week appears under its calendar date. **Load more** fetches older ones.
4. Click a row to jump to the relevant place. The target appears on the row, depending on the type **Go to display**, **Go to invoice**, or **Go to scene**. Opening counts as reading.
5. If a message involves a task, its button sits right on the row. Examples are **Accept** and **Decline** for an app update or a join request, **Install** for a request for an app, and **Check payment method** for a payment problem.
6. Tidy up with **Mark as read**, **Mark all as read**, or **Done**. **Restore** brings a finished message back, and **Mute this kind** hides a type in the portal.

![The Notifications page with the Notifications entry and unread counter in the sidebar (1), the folders Inbox, Unread, and Done (2), the Areas list (3), the date header of the first day group (4), and the Mark all as read button (5)](/organization/bilder/1d47a348-notification-inbox.png)

When a new warning or error arrives, the portal also shows it briefly at the bottom right. **Open** on that pop-up leads to the message. While the **Notifications** page is open, the pop-up is skipped, because the message is already in the list.

### Set delivery channels per area

1. Open **Settings › My account › Notifications**. The **What reaches you how** card has three columns: **Area**, **In the portal**, and **Email**.
2. **In the portal** is a switch: Does the area appear under **Notifications**?
3. **Email** is a selection: **Off**, **Immediately**, or **Summary**.
4. If the types of an area are set differently, it shows **Varies by message**. Use **Individual messages** to expand the area and set each type on its own.

Every change is saved immediately, and there is no save button. If a row fails, “Not saved.” appears next to it and the old value returns.

![The What reaches you how card of the notification settings with the Area column (1), the In the portal switch (2), the Email selection (3), the Security row with the lock and Always (4), and the Individual messages expander (5)](/organization/bilder/0b7ba5ea-notification-categories.png)

### Choose the email summary

The **Email summary** card offers **Off**, **Daily**, and **Weekly**. The daily summary arrives at 8:00 a.m., the weekly one on Mondays at 8:00 a.m., in your time zone. It bundles everything set to **Summary**, with a title and link per message, and it only arrives when there is something new. If it is set to **Off**, messages set to **Summary** reach you only in the portal.

### Set quiet hours

Under **Quiet hours**, you hold back disruption emails from operations, such as “Display offline”, during a period on weekdays, and if you like all day at weekends too. Whatever is still open arrives afterwards. Security and payment are exempt.

## Options

| Area | What it contains | Message types | Default |
|---|---|---|---|
| **Operations** | Displays, devices, integrations, and reports. | Display offline, Command failed, Re-registered device, Cloud connection broken, Webhook turned off, Report failed, View delivered, Activity log export ready, Media not processed | Portal and email immediately, except Command failed, Report failed, Activity log export ready, and Media not processed: portal only |
| **Content** | Faulty scenes and app versions. | Scene cannot be played, App update awaits a decision, App version retired, App switched to a new version, App data deletion scheduled | Portal and email immediately, except App switched to a new version: summary |
| **Team** | Invitations, join requests, app requests, and roles. | Invitation accepted, Invitation expired, New join request, Role changed, Request to install an app, Request to decide on an app update, App installed, App update declined | Portal, no email, except New join request and the two requests: immediately |
| **Billing** | Invoices, payments, and trial. | Invoice paid, New invoice, Payment failed, Payment past due, Account frozen, Account unlocked again, Trial ending, VAT ID rejected, More devices than booked displays, Special terms ending, Scheduled change postponed, Cancellation scheduled | Portal, no email, except Payment failed, Payment past due, Account frozen, Account unlocked again, and Trial ending: immediately |
| **Security** | Sign-ins, password, and support access. | Security alert (token theft), Support access to account, Password changed, Two-factor sign-in turned off, Two-factor sign-in reset by support, Single sign-on changed, New API key, Custom domain removed, Emergency sign-in used | Portal and email immediately |
| **Platform** | Maintenance, incidents, and announcements. | Organization suspended, Deletion announced, Organization unlocked again, Custom address verified, Scheduled maintenance, Maintenance canceled, Incident, Incident resolved, Message from us | Portal and email immediately, except Custom address verified: portal only |

Twelve types cannot be turned off in the portal and show **Always** instead of a control: all nine from **Security** as well as failed payment, overdue payment, and frozen account. For email, **Always immediately** applies to Security alert, Support access to account, Password changed, Two-factor sign-in turned off, Two-factor sign-in reset by support, Emergency sign-in used, Payment failed, Payment past due, and Account frozen, and to the messages about a suspended organization. Changes to company sign-in, API keys, and the custom address go out immediately but can still be turned off. The reason is stated on the row: “This message protects your account and therefore stays on.”

Two types are **Email only**: Organization suspended and Deletion announced, because with suspended access the inbox would not reach you. Types without an email version, conversely, show **Portal only**.

The email about a new join request always goes to Owners and Managers. The only thing you can control here is whether the message appears under **Notifications**.

The messages about a saved view, **View delivered** and **Report failed**, reach only the person who owns the view.

**Media not processed** names the media item in its title, such as “Media not processed: Menu.docx”. The text says what happened and carries the advice for the kind of error: “The media file could not be processed and is therefore missing from your scenes.” After that comes the same sentence as in the media details, for a password, for example, “The file is protected by a password. Save it without a password and upload it again.” All sentences are in [When processing fails](/content/media-library#when-processing-fails).

The requests to install an app or to decide on an app update reach only the Owners. They include the sentence the requesting person added, and they link to the app’s entry or to its **Update** tab.

## Check the result

- The counter on the **Notifications** entry drops as soon as you mark messages as read.
- A changed row keeps your setting after the page is reloaded.
- The **Email summary** card shows the chosen frequency (**Daily** or **Weekly**) instead of **Off**.

## If something goes wrong

| Symptom | Cause | Solution |
|---|---|---|
| “Not saved.” on a row | The change did not arrive. | Click **Try again**, otherwise reload the page. |
| **Always** appears instead of a control | This type is mandatory. | Nothing to do. The reason is stated on the row. |
| The summary cannot be chosen | The type has no row in the inbox from which a summary could be collected, or its email is mandatory. | Choose **Immediately** or **Off**. |
| Events should reach a system of your own | That is different from the inbox. | Set it up under **Settings › For developers › Webhooks**. |

## Related

- [Set up webhooks and check deliveries](/developers/set-up-webhooks)
- [Messages and banners in the portal](/help/messages-and-banners)
- [Payment reminders, overdue notices, freezing, suspension](/billing/overdue-payments)