# Look after installed apps

**My apps** lists every app your organization has installed, shows where each one stands, and offers the next step. On an app's own page you maintain its data, see its widgets, and decide on updates.

> **Type:** guide
> **For:** anyone who works with installed apps. Installing, updating, and removing apps is up to the Owner.
> **Prerequisite:** at least one installed app
> **Where in the portal:** **Apps** › **My apps**

## Steps

### Check the status of your apps

1. Open **Apps**. **My apps** lists your installed apps. The class and the data areas stand at the name, with the number of scenes that use them and their status.
2. Narrow the list with **Search my apps** or a filter. **Not in scenes** shows apps that nobody uses, and **Needs attention** shows apps waiting for a decision.
3. Click the action at the end of a row. It always fits the status.

![The My apps page: the sentence with the numbers below the title (1), the Discover apps button (2), the search field (3), the filter row (4), the Status column (5), and the action at the end of a row (6)](/apps/bilder/a20d948e-my-apps-table.png)

| Status | Meaning | Action |
|---|---|---|
| **Active** | The app runs in at least one scene. | **Open** |
| **Ready** | Installed, but not yet in any scene. | **Place** |
| **Update waiting** | A new version asks for your consent. Until then, the app keeps running on its current version. | **Decide** |
| **Not in your package** | Your package no longer includes the app. Settings and data stay. | **View packages** |

![Paths of an installed app: from installation through Active to Update waiting, Not in your package, or Uninstalled](/apps/bilder/455a5145-app-states.svg)

### Work on an app's page

Click a row to open the app's page. Its tabs are always the same, plus one tab for each data area the app keeps.

![The page of the installed app Pharmacies on duty: the header with version and publisher (1), the View in store path (2), and the tab bar with Overview (3), the app’s own areas Locations (4) and Duty rosters (5), Widgets (6), Settings (7), and Update (8)](/apps/bilder/228b12cf-app-page-tabs.png)

| Tab | What you find there |
|---|---|
| **Overview** | The open setup steps, the data areas, the widgets, and the scenes that use the app |
| Data areas | One tab for each, such as **Locations** and **Duty rosters** |
| **Widgets** | Every view of the app's widgets |
| **Settings** | What the app does with your data, who on your team may use it, and **Remove app** |
| **Update** | A waiting decision and the earlier ones |

As long as **Setup** on the **Overview** tab shows open steps, the app doesn't show anything useful on the display yet. Each step leads to the place where you complete it.

### Maintain an app's data

Some apps keep data of their own, which you maintain in their data areas:

| App | Data areas |
|---|---|
| **Pharmacies on duty** | **Locations** and **Duty rosters** |
| **Menu board** | **Menus** |
| **Calendar** | **Calendars** |

How to fill them is on the app's own page, such as [Pharmacies on duty](/apps/pharmacies-on-duty) or [Menu board](/apps/menu-board). Who may edit a data area is set by the app's permissions. You find them under **Settings** › **Roles & permissions**. Without the permission, the form is missing.

> **Tip:** The data in a data area stays when you uninstall the app. A new installation picks up where you left off. To delete it for good, see [Uninstall an app](/apps/uninstall-app).

## Check the result

**Setup complete** appears on the app's **Overview** tab, the status in **My apps** is **Active**, and the widget shows real content in the scene preview.

## If something goes wrong

| Symptom | Cause | Solution |
|---|---|---|
| A widget can't be placed in the scene editor | An update is waiting, or the app is **Not in your package**. | Check the status in **My apps** and click the action. |
| A form in a data area is missing | Your role lacks the app's permission. | Ask the Owner to adjust your role. |
| “The interface of this app could not be loaded.” | The data area couldn't be opened. | Reload the page. If it persists, see [When an app doesn’t work](/help/apps-troubleshooting). |
| **No app installed yet.** | Your organization hasn't installed anything. | Click **Discover apps**. |

## Related

- [Find the right app](/apps/discover-apps)
- [When an app update is waiting for your decision](/apps/app-update-decision)
- [Uninstall an app](/apps/uninstall-app)